Shipping and Delivery

Last updated 2 September 2026

We want ordering from Compass & Creek to be straightforward. Here is everything you need to know about dispatch, delivery times and what happens if something goes wrong on the way.

Where we ship from

All orders, New Zealand and Australian, ship from our HQ on Auckland's North Shore.

Order processing

We pack and put orders out in the morning, and our courier usually picks up by 11am on business days.

If you order after the courier has been, your order will most likely be dispatched and picked up the following business day. Same goes for orders placed on a weekend or public holiday.

You will get a confirmation email when you order and a tracking link when it is dispatched. If the tracking email has not turned up, check your spam folder before getting in touch.

New Zealand delivery

Express shipping is free on all New Zealand orders.

Estimated delivery times once your order has been dispatched:

• Non rural North Island: usually overnight
• South Island: usually 2 working days
• Rural addresses: up to 3 working days

Australian delivery

Australian orders are sent from Auckland and usually arrive within 2 to 8 business days once dispatched, depending on where you are. Metro addresses are at the quicker end, regional and remote addresses at the slower end.

Shipping cost is calculated at checkout.

Prices shown at checkout are in Australian dollars and include GST where it applies. For orders under AUD $1,000 there is nothing extra to pay on delivery.

Delivery times are estimates

These times apply once your order has been dispatched, and they are estimates rather than guarantees. Courier delays, severe weather, public holidays and other things outside our control can affect them.

If your order is taking longer than expected, contact us and we will chase it up with the courier.

Pre orders

When a product is on pre order, the expected dispatch window is shown on the product page. We will email you if that window changes.

If your order has a mix of in stock and pre order items, we will normally hold the order and send it together unless you ask us to split it. Just email us if you would rather have the in stock items sent straight away.

You can cancel a pre order for a full refund any time before it is dispatched.

Delivery address

Check that your delivery address is complete and correct before you place your order, including any rural delivery details.

Contact us as soon as you can if you spot a mistake. We will do our best to update it before dispatch, but we cannot guarantee changes once the courier has collected the parcel.

If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed, we will get in touch to arrange redelivery. The cost of resending it is yours.

Authority to leave

Most parcels are delivered without a signature and may be left in a safe place at the delivery address. If you would rather it was not left, add a note at checkout or email us straight after ordering and we will try to have that put on the label.

If a parcel goes missing, let us know and we will lodge the enquiry with the courier for you and keep you updated. We cannot take responsibility for parcels that disappear after the courier has recorded them as delivered, but we will still chase it up.

Damaged, missing or incorrect orders

Check your order when it arrives.

If your parcel turns up damaged, has the wrong product in it, or is missing something, contact us as soon as you can. Ideally within 7 days of delivery so we can follow it up with the courier if we need to.

Send your order number, a description of the issue and a few clear photos where possible. We will sort out a replacement, repair or refund. Return shipping in these cases is on us.

Returns

Full details on change of mind returns, faulty products and our 12 month warranty are in our Returns, Refunds and Warranty policy.

Short version: contact us before sending anything back, and we will email you a return label and instructions.

Contact us

The easiest way to get help with a delivery is to contact Dan directly.

Email: Dan@compassandcreek.com Phone: +64 22 264 7522

Include your order number and a quick explanation of what has happened.

Cheers

Dan Compass & Creek